The Premier Choice for CPSE Accreditation
Turn your incident and response data into confident decisions that save time, money and lives.
Turn your incident and response data into confident decisions that save time, money and lives.
The Premier Choice for CPSE Accreditation
The Premier Choice for CPSE Accreditation
For over a decade, Darkhorse Emergency has supported millions in justified fire funding.
For over a decade, Darkhorse Emergency has supported millions in justified fire funding.
"The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community."
Karen Fry | Fire Chief, Vancouver Fire & Rescue Services
"The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community."
Karen Fry -Fire Chief, Vancouver Fire & Rescue Services
Turn your incident and response data into confident decisions that save time, money and lives.
For over a decade, Darkhorse Emergency has supported millions in justified fire funding.
Karen Fry
Fire Chief, Vancouver Fire & Rescue Services
"The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community."
The Premier Choice for CPSE Accreditation
The Premier Choice for CPSE Accreditation
Used daily by fire departments nationwide
Used daily by fire departments nationwide
Used daily by fire departments nationwide
How it works
How it works
How it works
In 2025, fire departments are facing a myriad of
unprecedented challenges.
In 2025, fire departments are facing a myriad of
unprecedented challenges.
More People. More Calls. More Strain.
America’s cities added over 3 million people last year—and every one of them can dial 911. Call volumes are exploding, leaving departments stretched and scrambling.
Accurately predict where demand is next—before it overwhelms you.
Budgets That Don’t Budge
While emergencies surge—up to 42 million annually—funding stagnates. Departments are being asked to grow with shrinking resources, leaving aging fleets, unfilled shifts, and deferred lifelines.
Tie every dollar to measurable, life-saving impact.
Data That Clouds, Not Clarifies
Every million-dollar decision—where to build, staff, or move—rests on data that’s often inconsistent, fragmented, or buried in legacy systems. That’s not intelligence. It’s risk.
Turn messy data into confident decisions.
Delayed Crews. Longer Waits.
Overlapping calls. Understaffed stations. It’s taking longer to get help where it’s needed. For many communities, that’s more than a metric—it’s a life on the line.
Smarter models. Faster responses. Better outcomes.
Our Solution
Our Solution
Our Solution
Darkhorse Response and Risk work together to give fire departments
a comprehensive data-first approach to their operations.
Darkhorse Response and Risk work together to give fire departments
a comprehensive data-first approach to their operations.
Turn your incident and response data into confident decisions that save time, money & lives.
Confidently understand risk across your community.
Turn your incident and response data into confident decisions that save time, money and lives.
Confidently understand risk across your community
Bring laser-focused clarity to decision making in the fire service.
Bring laser-focused clarity to decision making in the fire service.
Where is the best location for a new fire station?
What is the best way to improve first-due performance to the south side of the city?
How can I make the case to city council for more budget?
Where can I reduce calls in my community?
What should my risk reduction plan focus on?
These are just some of the questions that Darkhorse Response and Risk help answer.
Where is the best location for a new fire station?
What is the best way to improve first-due performance to the south side of the city?
How can I make the case to city council for more budget?
Where can I reduce calls in my community?
What should my risk reduction plan focus on?
These are just some of the questions that Darkhorse Response and Risk help answer.
Responsive, Modern and Intuitive Design
Your response and risk strategies no longer have to rely on excel spreadsheets, 100 page reports, and binders on a dusty shelf.
Backed by decades of UX and data design expertise, Darkhorse Response and Risk are built to be intuitive, reliable, and presentation-ready.
We distill complex analytics into clear visualizations, allowing departments to move from analysis to action with confidence.
Responsive, Modern and Intuitive Design
Your response and risk strategies no longer have to rely on excel spreadsheets, 100 page reports, and binders on a dusty shelf.
Backed by decades of UX and data design expertise, Darkhorse Response and Risk are built to be intuitive, reliable, and presentation-ready.
We distill complex analytics into clear visualizations, allowing departments to move from analysis to action with confidence.
Dedicated Analyst Teams
On average, we invest 500+ hours wrangling, cleaning, and validating data for every new client.
Each fire department is assigned a trained and specialized client success data analyst.
From day one, you’ll notice the difference—in our process, our people, and our commitment to getting it right.
We work closely with every department to ensure your data is accurate, reliable, and ready for action.
Dedicated Analyst Teams
On average, we invest 500+ hours wrangling, cleaning, and validating data for every new client.
Each fire department is assigned a trained and specialized client success data analyst.
From day one, you’ll notice the difference—in our process, our people, and our commitment to getting it right.
We work closely with every department to ensure your data is accurate, reliable, and ready for action.
How We Work
How We Work
The Continuous Improvement Loop
At the heart of every Darkhorse tool is our three step mantra: diagnose, prescribe, monitor.
Whether you’re pursuing accreditation, planning your next station, justifying resources, or improving response times, following the Continuous Improvement Loop gives departments a clear path to measurable progress.
Diagnose
We start by identifying the root causes behind your performance issues with Diagnostics. Using our custom-built visual exploration tools, you can dive into your data to uncover inefficiencies,
Prescribe
Next, we model and simulate different solutions with Deployment. Our tool allows you to experiment without real-world consequences, helping you find the most effective interventions.
Monitor
Finally, we give you the power to continuously monitor your performance in real time with HQ. Track key metrics like response times and incident volumes and remains optimized and ready for anything.
Diagnose
We start by identifying the root causes behind your performance issues with Diagnostics. Using our custom-built visual exploration tools, you can dive into your data to uncover inefficiencies,
Prescribe
Next, we model and simulate different solutions with Deployment. Our tool allows you to experiment without real-world consequences, helping you find the most effective interventions.
Monitor
Finally, we give you the power to continuously monitor your performance in real time with HQ. Track key metrics like response times and incident volumes and remains optimized and ready for anything.
Where is the best location for a new fire station?
What is the best way to improve first-due performance to the south side of the city?
How can I make the case to city council for more budget?
Where can I reduce calls in my community?
What should my risk reduction plan focus on?
These are just some of the questions that Darkhorse Response and Risk help answer.
Where is the best location for a new fire station?
What is the best way to improve first-due performance to the south side of the city?
How can I make the case to city council for more budget?
Where can I reduce calls in my community?
What should my risk reduction plan focus on?
These are just some of the questions that Darkhorse Response and Risk help answer.
Bring laser-focused clarity to decision making in the fire service.
Bring laser-focused clarity to decision making in the fire service.
Responsive, Modern and Intuitive Design
Your response and risk strategies no longer have to rely on excel spreadsheets, 100 page reports, and binders on a dusty shelf.
Backed by decades of UX and data design expertise, Darkhorse Response and Risk are built to be intuitive, reliable, and presentation-ready.
We distill complex analytics into clear visualizations, allowing departments to move from analysis to action with confidence.
Responsive, Modern and Intuitive Design
Your response and risk strategies no longer have to rely on excel spreadsheets, 100 page reports, and binders on a dusty shelf.
Backed by decades of UX and data design expertise, Darkhorse Response and Risk are built to be intuitive, reliable, and presentation-ready.
We distill complex analytics into clear visualizations, allowing departments to move from analysis to action with confidence.
Dedicated Analyst Teams
On average, we invest 500+ hours wrangling, cleaning, and validating data for every new client.
Each fire department is assigned a trained and specialized client success data analyst.
From day one, you’ll notice the difference—in our process, our people, and our commitment to getting it right.
We work closely with every department to ensure your data is accurate, reliable, and ready for action.
Dedicated Analyst Teams
On average, we invest 500+ hours wrangling, cleaning, and validating data for every new client.
Each fire department is assigned a trained and specialized client success data analyst.
From day one, you’ll notice the difference—in our process, our people, and our commitment to getting it right.
We work closely with every department to ensure your data is accurate, reliable, and ready for action.
How We Work
The Continuous Improvement Loop
At the heart of every Darkhorse tool is our three step mantra: diagnose, prescribe, monitor.
Whether you’re pursuing accreditation, planning your next station, justifying resources, or improving response times, following the Continuous Improvement Loop gives departments a clear path to measurable progress.
Diagnose
We start by identifying the root causes behind your performance issues with Diagnostics. Using our custom-built visual exploration tools, you can dive into your data to uncover inefficiencies,
Prescribe
Next, we model and simulate different solutions with Deployment. Our tool allows you to experiment without real-world consequences, helping you find the most effective interventions.
Monitor
Finally, we give you the power to continuously monitor your performance in real time with HQ. Track key metrics like response times and incident volumes and remains optimized and ready for anything.
Diagnose
We start by identifying the root causes behind your performance issues with Diagnostics. Using our custom-built visual exploration tools, you can dive into your data to uncover inefficiencies,
Prescribe
Next, we model and simulate different solutions with Deployment. Our tool allows you to experiment without real-world consequences, helping you find the most effective interventions.
Monitor
Finally, we give you the power to continuously monitor your performance in real time with HQ. Track key metrics like response times and incident volumes and remains optimized and ready for anything.
How We Work
The Continuous Improvement Loop
At the heart of every Darkhorse tool is our three step mantra: diagnose, prescribe, monitor.
Whether you’re pursuing accreditation, planning your next station, justifying resources, or improving response times, following the Continuous Improvement Loop gives departments a clear path to measurable progress.
Diagnose
We start by identifying the root causes behind your performance issues with Diagnostics. Using our custom-built visual exploration tools, you can dive into your data to uncover inefficiencies,
Prescribe
Next, we model and simulate different solutions with Deployment. Our tool allows you to experiment without real-world consequences, helping you find the most effective interventions.
Monitor
Finally, we give you the power to continuously monitor your performance in real time with HQ. Track key metrics like response times and incident volumes and remains optimized and ready for anything.
Responsive, Modern and Intuitive Design
Your response and risk strategies no longer have to rely on excel spreadsheets, 100 page reports, and binders on a dusty shelf.
Backed by decades of UX and data design expertise, Darkhorse Response and Risk are built to be intuitive, reliable, and presentation-ready.
We distill complex analytics into clear visualizations, allowing departments to move from analysis to action with confidence.
Dedicated Analyst Teams
On average, we invest 500+ hours wrangling, cleaning, and validating data for every new client.
Each fire department is assigned a trained and specialized client success data analyst.
From day one, you’ll notice the difference—in our process, our people, and our commitment to getting it right.
We work closely with every department to ensure your data is accurate, reliable, and ready for action.
Testimonials
Testimonials
Testimonials
See what fire departments all over the country have to say
Featured Testimonial
"The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community."
Featured Testimonial
Karen Fry
Karen Fry
Karen Fry
Fire Chief, Vancouver Fire & Rescue Services
Fire Chief, Vancouver Fire & Rescue Services
Fire Chief, Vancouver Fire & Rescue Services
“It’s been a game changer”
Kara Putnam
Assistant Fire Chief, Central Kitsap
“I’ve been a Fire Chief for 22 years. Darkhorse provides me with the tools I’ve always dreamed of. They take the guesswork out of decision making.”
Brian Schaeffer
Spokane Fire Department (Past) Fire Chief
“I’ve never met a Darkhorse customer who regretted adding them to the team.”
Jeff Johnson
WFCA Executive Director, Fire Chief (ret.)
“The City of Levis Fire Department received great comprehensive services from Darkhorse for our Station Location project. Their application works fast, and we obtained a complete report and recommendations that met all our needs.”
Richard Amnotte
Fire Chief, Levis Fire Department
“The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community.”
Karen Fry
Fire Chief, Vancouver Fire & Rescue Services
“Chiefs know there’s no room for average or mediocracy in our profession. Darkhorse Emergency shares our values and commitment to excellence.”
Jeff Johnson
WFCA Executive Director, Fire Chief (ret.)
“It’s been a game changer”
Kara Putnam
Assistant Fire Chief, Central Kitsap
“I’ve been a Fire Chief for 22 years. Darkhorse provides me with the tools I’ve always dreamed of. They take the guesswork out of decision making.”
Brian Schaeffer
Spokane Fire Department (Past) Fire Chief
“I’ve never met a Darkhorse customer who regretted adding them to the team.”
Jeff Johnson
WFCA Executive Director, Fire Chief (ret.)
“The City of Levis Fire Department received great comprehensive services from Darkhorse for our Station Location project. Their application works fast, and we obtained a complete report and recommendations that met all our needs.”
Richard Amnotte
Fire Chief, Levis Fire Department
“The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community.”
Karen Fry
Fire Chief, Vancouver Fire & Rescue Services
“Chiefs know there’s no room for average or mediocracy in our profession. Darkhorse Emergency shares our values and commitment to excellence.”
Jeff Johnson
WFCA Executive Director, Fire Chief (ret.)
“It’s been a game changer”
Kara Putnam
Assistant Fire Chief, Central Kitsap
“I’ve been a Fire Chief for 22 years. Darkhorse provides me with the tools I’ve always dreamed of. They take the guesswork out of decision making.”
Brian Schaeffer
Spokane Fire Department (Past) Fire Chief
“I’ve never met a Darkhorse customer who regretted adding them to the team.”
Jeff Johnson
WFCA Executive Director, Fire Chief (ret.)
“The City of Levis Fire Department received great comprehensive services from Darkhorse for our Station Location project. Their application works fast, and we obtained a complete report and recommendations that met all our needs.”
Richard Amnotte
Fire Chief, Levis Fire Department
“The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community.”
Karen Fry
Fire Chief, Vancouver Fire & Rescue Services
“Chiefs know there’s no room for average or mediocracy in our profession. Darkhorse Emergency shares our values and commitment to excellence.”
Jeff Johnson
WFCA Executive Director, Fire Chief (ret.)